30-Day Money-Back Guarantee – Healthy Africa Store
At Healthy Africa Store (www.healthyafrica.store), we take pride in offering high-quality nutritional and personal care products. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving it for a full refund or an exchange.
How to Initiate a Return
- Contact Us – Reach out to our support team to request a Customer Refund Form.
- Complete the Form – Fill out and return the form along with the product to the address we provide.
- Refund or Exchange – Once we receive your return, we will process a full refund or an exchange according to your preference.
Product Exchange Policy
If you wish to exchange a nutritional or personal care product, you can do so within 30 days of receipt.
✔ Simply contact us, and we’ll guide you through the exchange process.
✔ We will cover the return shipping costs for the exchanged item.
Damaged or Defective Products
If your order arrives damaged or defective, you are entitled to a free replacement within 30 days.
✔ Contact us to receive the return address.
✔ We will cover the return shipping cost as well as the cost of sending you a replacement.
Lost or Stolen Return Shipments
Healthy Africa Store is not responsible for lost or stolen return shipments. To ensure your return reaches us safely, we strongly recommend using a tracked and insured shipping method with delivery confirmation.
Processing Time for Returns, Exchanges, and Refunds
✔ Once your return reaches our warehouse, refunds and exchanges are processed within two business days.
✔ Please note that there may be a slight delay between the time your return is delivered and when we are officially notified of its receipt.
For further assistance, don’t hesitate to contact our support team. We’re here to help! 😊